Privacy Policy

This Privacy Policy describes how ICY Amsterdam (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.icy-amsterdam.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other legal, operational, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our Services, fulfill orders, process payments, arrange shipping, handle returns, comply with legal obligations, and protect our rights and those of our customers.

Information We Collect Directly

  • Contact details: name, address, phone number, email.

  • Order details: billing address, shipping address, payment confirmation.

  • Account details: username, password, security data.

  • Customer support messages.

Information We Collect Automatically

We may collect information such as device details, browser type, IP address, and interactions with our Site. Cookies and similar technologies are used for functionality, analytics, and personalization.

Information From Third Parties

We may receive information from service providers such as Shopify, payment processors, shipping partners, and marketing tools.

How We Use Your Information

  • To process and deliver orders.

  • To communicate with you about purchases, returns, or support.

  • For fraud detection, security, and compliance.

  • For marketing and advertising (subject to your rights and consent).

Cookies

We use cookies and similar technologies for store functionality, analytics, and personalization. You may disable cookies in your browser, but some features may not function properly.

How We Share Information

We may disclose information to trusted vendors, payment processors, fulfillment partners, and marketing partners to operate our business. We may also share information as required by law or in case of business transactions such as mergers.

We do not sell your personal information.

Children’s Data

Our services are not intended for children. We do not knowingly collect personal information from children under 16.

Security & Retention

We implement security measures to protect your data, but no system is completely secure. We retain information as long as necessary to provide Services, comply with laws, and resolve disputes.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also have rights to portability, withdraw consent, or opt out of marketing.
To exercise these rights, contact us at: info@icy-amsterdam.com

Complaints

If you have complaints about our use of your data, please contact us. You may also contact your local data protection authority.

International Users

Your information may be transferred outside your country. For EU/UK users, transfers rely on Standard Contractual Clauses or equivalent safeguards.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@icy-amsterdam.com
Address: World Wide Wishes Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong