Terms of service

1. General

This website is operated by ICY Amsterdam, part of World Wide Wishes Limited. By visiting our site or making a purchase, you agree to these Terms of Service and related policies. If you do not agree, you may not use this website. We reserve the right to update these terms at any time.

2. Online Store Terms

You must be of legal age in your country to use our store. Our products may not be used for any illegal or unauthorized purpose. Any breach of these terms may result in the termination of services.

3. Products & Services

We aim to display all product details, prices, and images as accurately as possible. However, we cannot guarantee that colors or images on your device will always match the actual product. Prices and availability may change without notice, and we reserve the right to limit sales or quantities at our discretion.

4. Orders & Billing

When placing an order, you agree to provide accurate and complete information. We reserve the right to refuse, cancel, or limit any order, especially if it appears to be made by resellers or distributors. If your order is changed or canceled, we will notify you using the contact details provided.

5. Prices & Payment

All prices shown on our website are final and do not include VAT, as World Wide Wishes Limited is registered in HK and not subject to EU VAT regulations.

You will not be charged VAT at checkout.
However, depending on your country’s import rules, local customs duties or taxes may apply. These charges are the responsibility of the customer.

We accept major payment methods, including credit cards, debit cards, and other secure online payment options. All payments are processed securely, and your card details are never stored on our servers.

6. Shipping & Delivery

We offer free worldwide tracked shipping on all orders.
Orders placed before 12 PM (GMT) on weekdays are usually dispatched the same day.
Delivery times vary by location, and customs checks or peak seasons may cause slight delays.

For full details, please refer to our Shipping Policy.

7. Returns & Refunds

We want you to be fully satisfied with your purchase. ICY Amsterdam offers a 14-day return policy. Items must be unused and in original condition. Refunds are processed once items are received and inspected. For more details, please see our Refund Policy.

8. Privacy & Security

Your personal information is collected and processed in line with our Privacy Policy. Payment data is always encrypted during transfer for your security.

9. Liability

Our services and products are provided “as is” without warranties of any kind. ICY Amsterdam is not responsible for indirect or consequential damages, except where prohibited by law.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of HK.

11. Contact Information

For questions about these Terms of Service, please contact us at info@icyamsterdam.com

12. Company Information

World Wide Wishes Limited
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central, HK
Company Number: 3335536